Refund Policy

1. Refund Eligibility

Refund requests may be considered in situations such as:

• Duplicate or accidental payments
• Technical issues that prevent the activation of a purchased subscription
• A service issue that cannot be reasonably resolved by our support team
• Other exceptional circumstances reviewed by our support team

2. Technical Issues

If you experience problems with your subscription, please contact our support team before requesting a refund. We will first attempt to troubleshoot and resolve the issue.

Customers may be asked to provide relevant information about the problem so our team can investigate it thoroughly.

3. Non-Refundable Situations

Refunds may not be available when:

• The subscription has been successfully activated and the service is working as intended
• The customer changes their mind after activation
• The customer does not have a compatible device or internet connection
• The customer fails to follow the provided setup instructions
• The issue is caused by the customer’s device, internet connection, or third-party application

4. Duplicate Payments

If you have been charged more than once for the same subscription, please contact us with the relevant payment information. After verification, duplicate charges may be eligible for a refund.

5. How to Request a Refund

To request a refund, contact our support team at:

Email: ElonIPTVofficiel@gmail.com

Please include your order or subscription information and a brief explanation of the reason for your request. Providing accurate information helps us review your request more quickly.

6. Refund Processing

Approved refunds will be processed through the original payment method where possible. The time required for the funds to appear in your account may depend on the payment provider or financial institution.

7. Policy Updates

Elon IPTV reserves the right to update this Refund Policy when necessary. Any changes will be published on this page with an updated “Last Updated” date.

8. Contact Us

If you have any questions about this Refund Policy or your subscription, please contact us: